Frequently Asked Questions

Everything you need to know about your iKKO premium audio experience.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-14 business days, while expedited options are available at checkout.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.

Do iKKO products come with a warranty?

Yes, all iKKO Audio products include a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your IEMs compatible with both iOS and Android?

Most of our wired IEMs use standard 3.5mm or 4.4mm jacks and are compatible with any device. For USB-C or Lightning connections, we offer high-quality DAC adapters to ensure seamless integration.