Returns & Exchanges

At iKKO Audio, we want you to experience your music with total confidence, which is why we offer a 30-day return policy for all our high-fidelity audio products. If you are not completely satisfied with your purchase, you can return your items in their original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our support team at support@ikkoaudio.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your iKKO products in their original retail box, ensuring all accessories, cables, and ear tips are included to qualify for a full refund.

3

Ship the Item

Clearly mark your RMA number on the outside of the package and ship it to our designated service center using a trackable shipping method.

4

Inspection and Refund

Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing